If you are unsure of any of our terms
Dollz sub-contract stylists to carry out jobs on their behalf.
As such, it is the attending stylist(s)’s responsibility to ensure they have the relevant insurances in place. Dollz recommends each stylist is insured but cannot be held responsible in cases where no insurance is in place.
Dollz should be notified of any issues and will liase with the relevant stylist where necessary.
All contact and correspondence should be with Dollz and not the stylist personally. Dollz cannot be held responsible for, nor guarantee any information or arrangements provided or organised in direct correspondence between you and the stylist.
Securing your wedding date
The booking of the wedding date is reserved once you have the non-refundable trial fee (including any quoted fuel supplement) in advance. Only once funds have been cleared in the relevant account with an assigned reference will your date be reserved.
Arranging a trial does not reserve Dollz services for your wedding date.
Accepting a quote by email or any other method does not reserve Dollz services for your wedding date.
Sending an email notifying Dollz of payment does not reserve Dollz services for your wedding date until the payment has cleared.
Following pre-payment of the trial, the wedding date is then secured until 10 days after the subsequently arranged trial date.
A 50% deposit of the remaining balance is due no later than 10 days after the trial date, in order to continue to reserve the wedding date. If the full 50% payment is not received, the date will be released.
The remaining full & final balance must be cleared no later than 28 days before the wedding date. If the remaining full & final balance is not cleared by this point, the date will be released and you will be due no refund if the date is subsequently taken.
All wedding bookings are subject to a booking of the bride plus three wedding party members for hair & makeup, makeup only or hair only. If numbers are reduced to less than the minimum booking policy at any point, the minimum package charge of £325 will still be applied.
Accepted payments are cash, credit or debit card (in certain circumstances) or via bank transfer.
If you are paying by bank transfer, you are advised to allow up to 3 working days for funds to clear as wedding dates will not be reserved until payments are cleared in the Dollz account.
The bridal trial is paid for in advance to secure the wedding date. Wedding party members also wanting a trial can pay on the day should they wish. There will usually be a card machine available for debit/credit card payments.
All payments are non-refundable.
The client can cancel the Event at any point by email but the cancellation is only valid once Dollz have confirmed receipt of the cancellation request.
Dollz will be under no obligation to refund any money paid up until point of cancellation. The client will not be liable for any further payments unless work was carried out in good faith pending payment.
You can reschedule a trial at any point. However, if you cancel a trial with less than 24 hours notice you may be charged a fee of 50% of the trial cost. This is at Dollz discretion.
Trials may take between 90 minutes and up to a maximum of 6 hours, depending on numbers attending, to ensure you are completely happy with the results. Therefore, if you require a further trial, it will be charged at the full rate.
Cancellations by Dollz due to circumstances including, but not limited to, events affecting the ability to carry out our obligations to the highest standard, only where no other suitable alternative can be given, a full refund will be given to the client. No further compensation will be offered.
In the highly unlikely scenario of your specified stylist being unable to attend your wedding date due to unforeseen circumstances (such as bereavement), serious illness or a random act of God, we will in the first instance, offer you an alternative stylist from our team, and provide them with all the notes and photos taken at the trial to ensure you receive the same technical styling and level of service. If you took this option, we would offer you a 25% refund of the cost of the bride’s services for the wedding date.
If the booking is directly affected by circumstances beyond the control of the stylist, where possible Dollz will always endeavour to resolve such situations. However, no compensation will be offered. It is strongly advised you take out wedding insurance to cover you against these situations.
You agree that Dollz may use any photography for publicity purposes which include but are not limited to the website and social media pages.
Dollz charge travel expenses on a realistic cost basis. The expenses will be worked out using estimated miles per gallon over the return distance using the fuel price at the time of your booking.
Parking charges are also applicable where free, secure parking is not available within 50 metres of the trial or wedding venue.
You may be required to provide accommodation the evening before a non-standard package booking, if the travel time is greater than 90 minutes and Dollz are required to be present before 8am. This applies to the Photography, Evening & VIP packages.
Where the journey duration is greater than 2 hours, for a VIP package, accommodation may also be required the night of the your wedding date.
Evening & VIP Packages
These are a maximum of 12 hours, with departure after the bride’s evening change, no later than 8pm for the Evening package and 10.30 for the VIP package. Any time over the agreed departure time will be charged at £100 per hour.
Dollz will provide a minimum of two stylists from the morning to remain for touch ups and a restyle for the bride. A third stylist can be requested subject to availability.
A light lunch may be required for the stylists that remain present all day.
Dollz cannot guarantee the same team to attend after photograph touch-ups, however the bride’s personal stylist will be available for the evening style change agreed on the bridal trial.
The pop-up salon will be closed completely for one hour during the Wedding Breakfast to ensure all guests are present for food and speeches.